Advice for Individuals and Families
Individuals & families
The advice WYP provide around Cyber Security is consistant with the National Messaging from the NCSC.
The NCSCs cyber security advice to protect you and your family, and the technology discusses 5 different areas.
Cyber security is the means by which individuals and organisations reduce the risk of being affected by cyber crime.
How would we function without Technology? Therefore it is highly important that we take the relevant steps to Protect our Data, Accounts and Devices. Please visit Individuals & families - NCSC.GOV.UK for more information.
You can improve your cyber security by taking six actions:
- Use a strong and separate password for your email
- Create strong passwords using 3 random words
- Save your passwords in your browser
- Turn on two-factor authentication (2FA)
- Update your devices
- Back up your data
You could also conduct a 'personalised to do list', in order to Protect yourself or your business online by completing a free Action Plan (no sign up required).
Learn how to Deal with common cyber problems
by looking at some straightforward advice for common issues, such as:-
Q. I have been hacked. How do I recover my account?
Q. Should I pay a ransom to unlock my computer?
A. If your device has become infected with ransomware, you are encouraged not to pay the ransom- How to recover an infected device - NCSC.GOV.UK
Q. My username and password have been stolen!
Q. I might have malware on my device.
Q. I've received a suspicious email, call or text.
A. Read the NCSCs advice on spotting and dealing with suspicious emails, calls and texts.
Q. I am worried that my banking details have been stolen.
- Contact your bank or building society and speak to their fraud department.
- Your bank will not ask you to reply to an e-mail with personal information, or details about your account. If you contact them, use a phone number/email address you have found yourself, rather than one sent to you in the email – it may be false.
- You can check your credit reference file online. You should follow up on any unexpected or suspicious results.
For more guidance on protecting yourself from cyber-enabled fraud, please visit Take Five.
Protecting your data and devices
The NCSC have picked a range of articles from their website that will help you learn about how to protect your data and devices.
Here's a link to those resources: https://www.ncsc.gov.uk/section/information-for/individuals-families#section_4
Last but not least:
How to report cyber crime
If you think you might have been a victim of cyber crime, please visit Action Fraud or contact them on 0300 123 2040.
For further support, Citizen's Advice provide advice and support on online fraud. You can call their dedicated helpline or talk to someone online.
Have you spotted a suspicious email?
If you have received an email which you’re not quite sure about, forward it to the Suspicious Email Reporting Service (SERS):
Suspicious text messages should be forwarded to 7726. This free-of-charge short code enables your provider to investigate the origin of the text and take action, if found to be malicious.
You should not report a crime to the NCSC in this way. If you think you may have been a victim of fraud or cyber crime, and live in England, Wales or Northern Ireland, you should report this to Action Fraud at www.actionfraud.police.uk or by calling 0300 123 2040. If you live in Scotland, you should report to Police Scotland by calling 101.