Online Fraud


We are encouraging members of the public to be more vigilant against fraud, particularly about sharing their financial and personal information, as criminals seek to capitalise on the Covid-19 pandemic.







Online fraud covers a variety of incidents - including online banking, auction websites, identity theft and online shopping to name just a few. Users often forget that they are not dealing face to face with somone and believe what they see to be true, without reservation, or the sort of caution you might apply in dealing with someone face to face.

Online fraud can be reported to Action Fraud 0300 123 2040 (textphone 0300 123 2050).

Little Book of Big Scams (LBOBS) - 5th edition

Please read the latest edition of the Little Book of Big Scams (LBOBS) that has been kindly reproduced by the permission of The Metropolitan Police Service's Cyber Crime Unit. The guide aims to raise awareness of the ever evolving ways criminals use to scam people of their hard earned money.

Building your knowledge around the different scams and raising awareness is key in preventing this type of crime.


Stay safe online by taking some simple precautions.

Auction Websites

  • Online auctions are popular with shoppers -  when using auction sites always use strong passwords and never give your passwords to anyone
  • When paying on auction sites never transfer the money direct to a bank account, secure sites such as PayPal are usually safer – however payments can be reversed – check the seller's feedback before making a purchase
  • Always make sure you have received payment for sales on auction sites before you despatch the goods – and when posting, use a fully tracked and signed for postal service
  • Remember if something appears too good to be true, then it usually is

Online Banking

  • If you use online banking it’s important you keep passwords and personal details private to stop criminals accessing your account
  • Banks will never ask you to reveal your full password on the phone or by email
  • When using online banking be aware of who can see your screen and make sure you log out properly

Online Shopping

  • Shopping online can often save time and effort but there are risks too. When shopping online make sure the retailer is reputable, research them online and make sure they have an address and phone number
  • Look out for secure "httpS" links in the address of the website to ensure the site is secure in its payment/form handling methods
  • Paying online by credit card can offer greater protection than other payment methods
  • Try to use different passwords for different websites - sharing passwords can be very risky
  • Fake scam versions of corporate sites may be set up that look almost identical to the original site - yet may be completely fake. Always check the web address of the page and ensure it is the official website

Phishing Emails

  • Phishing is where an email is sent asking you to log on to your banking website or a shopping website by way a spoof / fake website. This website looks genuine and can be a clone of the genuine site. Once you log on this website then captures your login details and these can be used fraudulently
  • Always check the web address of the web page you are visiting and ensure it is the official website
  • Never reply to these emails - you may then be added to a 'suckers' list and receive more emails of a similar kind

Computer Services Crime  email-spoofing

Holiday Fraud  Gaming Campaign


Barclays Bank TV Advert

Identiy Fraud Video

You're more at risk of identity fraud than you think. Sharing personal details like your date of birth, address and phone number can make you vulnerable. Don't make it easy for identity fraudsters. Start by setting your privacy settings. -

Useful Links

Disclaimer: We do not endorse any bank or building society, we are using this video to show crime prevention advice only.


Page last reviewed January 2020

Fraud Card - Email and Text
Fraud Card - Prize Draw

Page last reviewed January 2020

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