Accessibility Statement

Accessibility Statement for the West Yorkshire Police website

This accessibility statement applies to this website, and any of the content contained within this site.

Please note, this accessibility statement does not cover the platforms accessed by the following sub domains
and and partner site

We want everyone to be able to use our website, in particular, we recognise the need to take reasonable steps to enable access to our website for the communities we serve.

This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also try to make the website text as clear and as easy as possible to understand.


Customising your experience

You might find our website easier to use if you change some of the settings on your device or browser to suit your individual needs. For example it may assist you if you change the website’s colours, increase the text size or have the site spoken aloud.

For more help customising your experience using accessibility features already on your device or by installing extra assistive technologies, read AbilityNet’s My Computer My Way guide.


Technical information about this website’s accessibility

This website was designed, built and first published in 2017 and was designed by our external suppliers to take into account the best practice standards at the time, including WCAG 2.0 and 2.1, ARIA standards (Accessible Rich Internet Applications) and the GOV.UK Design System.

However, since this website was launched there may have been additional functionality added to the site that may not be fully accessible to these guidelines and standards. Some of the current known issues are detailed below.

West Yorkshire Police aims to improve this website by making it as accessible as is reasonably possible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is therefore partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


How this website has been tested for accessibility

We test this website using the following methods :

The website was last tested in September 2020. The test was carried out by Force Digital Development Team.

The team manually tested a number of pages in order to cover the different content types / page layouts used within the website.

They were:

The current known accessibility issues are available below, note this is subject to change.


Known accessibility problems

We know that some parts of this website are not fully accessible.

This is by no means a full and exhaustive list of all the issues this site may have, as the site has in excess of 3500 pages. However the Digital Development Team aim to address the priority issues as soon as possible and address other issues identified as resources allow.

These include:

  • Some PDF documents are not fully accessible to screen reader software
  • PDF forms are used within the Firearms Licensing section of the site
  • Our 101 Live Chat feature may be difficult to navigate using a screen reader
  • Embedded YouTube videos may not have transcripts
  • The font size on the AddThis content sharing tool is small
  • Tables used to show data may not be accessible
  • On some campaign pages PDFs are used in addition to images (these PDFs are used to allow high quality printing and supplement information elsewhere on the page)
  • Due to the way some of our pages are structured, headings and sub-headings may not always appear in the most logical order if you are using assistive technologies to navigate the page
  • Some pages may use images to represent text
  • Alt tags are missing on two logos within the Ask the Police Frequently Asked Questions section
  • Alt tags are missing from the clickable maps on the Neighbourhood Policing Team district landing pages
  • Some Alt tags may not accurately describe the image
  • Alt tags on Do You Recognise CCTV appeals are a unique reference number and do not represent what the image displays
  • The vertical text on our Leave Page Quickly tool may be difficult to understand for those with difficulties navigating, or those with visual impairments

If any of these problems stop you getting the information or service you need from our site, please contact us using the details below and we will try our best to help.

Please note, this accessibility statement does not cover the platforms accessed by the following sub domains


What to do if you cannot access parts of this website / alternative format document requests

If you need information contained on our website in a different format please get in touch.

To help us understand your requirements as quickly as we can, please have ready :

  • the title of the file / document you require in an alternative format
  • where you found the problem (ideally the website address of the page)
  • the format you require the document / content
  • what technology you were using
  • what difficulties you had accessing the content
  • your contact details (name and email address)

Once you have this information please do one of the following :

We will consider your request and aim to respond within 10 working days.


Reporting accessibility problems with this website

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, or if you have any other concerns or comments about the accessibility of this website, we value any feedback you may have.

To help us understand the problem as quickly as we can, please have to hand :

  • where you found the problem (ideally the website address of the page)
  • what the problem is
  • what technology you were using
  • your contact details (name and email address)

Once you have this information please do one of the following :

  • use our accessibility comments / feedback form to provide us more information
  • use our 101 Live Chat system and explain you wish to report an issue with the website
  • call 101 and explain you wish to report an issue with the website
  • Alternatively you may also wish to write to :

    West Yorkshire Police
    PO Box 9
    WF1 3QP

    For the attention of the Digital Development Team within Corporate Communications.


Content that’s not within the scope of the accessibility regulations

PDFs and other documents
Many of our older PDFs and Word documents will not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 


Disproportionate burden

Archived PDF documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

There are a large number of archived PDF documents contained within this website - such as minutes of Chief Officer Team meetings, Force policy documents and Freedom of Information disclosure log documents. 

Producing fully accessible versions of all of these archive documents would be a disproportionate burden within the meaning of the accessibility regulations.

You may wish to request a particular PDF or Word document be provided in an accessible format, and we will do our best to provide an alternative document. Such requests will be considered subject to departmental workloads and operational requirements.


Our plans to fix accessibility issues

West Yorkshire Police has a team of two people within the Digital Development Team, whose responsibility it is for managing the website's Content Management System - alongside supporting the website's content authors, along with other duties.

The auditing of the pages of this site is a continual ongoing process by the Digital Development Team, and issues identified by both the automated tests, listed above, alongside the manual content checks, will be addressed as resources / funding allows.

The Force is keen for the site to be as accessible as possible, however, resources for the development of the site, and any paid-for fixes that may be required by external suppliers, may be limited / delayed due to restricted funding for website development work.

Any changes / fixes that can be done manually by the Digital Development Team, without the need for external suppliers, or funding, will be done so as staffing and resources allow, allowing for any prior operational policing commitments.

The Issues resolved section below will provide details of fixes as and when they are released.


Issues resolved

This section documents when we have been able to resolve known issues with the website :

7th December 2020

Missing 'form control labels' on the following text entry boxes / form fields :

  • The homepage 'Get started' search field
  • The site-wide top menu drop-down search tool 
  • The postcode search tool on the My Neighbourhood landing page
  • The search tool on the Freedom of Information Disclosure Log
  • The crime reference field on the Local Crime Tracker tool
  • The search field on the AskThePolice section

The above issues were resolved and a system update released on Monday 7th December 2020. We re-tested the sections of the site, listed above, with the Wave Accessibility tool, and the form search field errors previously identified are no longer flagged.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to you, please contact the Equality Advisory and Support Service (EASS).



Last updated : 9th December 2020